Privacy
Your privacy and the privacy of the people you meet with are very important to us.
Secure by design
We use Apple's Accessory Kit for secure authentication and encrypted transfers, helping ensure data is exchanged in a secure way between your device and phone.
Encrypted in transit & storage
We protect your data with industry-standard encryption (TLS) in transit and securely store it using Hardware Security Modules (HSM) and advanced encryption protocols.
Granular data controls
Easily manage, download, or delete your data at any time. Audio retention settings allow you to automatically delete audio after a set period of time.
Data Privacy
Audit logs and code review procedures help ensure your information remains secure.
FAQ
Can I export recordings and transcripts?
Yes. You can download and export from the app and API.
What happens if the Pendant is lost or stolen?
Your audio is encrypted and not able to be read without the key.
Can I delete my data whenever I want?
Yes. You can stop recording at any time, and delete any recording in the app.
Can I delete my audio and just keep the transcripts?
You can set a custom audio retention period in the app. (1 day, week, month, year, or forever)
How long do you keep my recordings and transcriptions?
Your full recordings stay in your account until you delete them or close your account.
Do I need to get consent before recording?
We believe privacy is important and we recommend users of our products hold themselves accountable to a much higher standard than the bare minimum requirements. All users of our product are required to proactively provide notice and seek consent from everyone they record while using the Pendant. Not only is this a legal requirement under our Terms of Service, but it is also just the right thing to do. Please see How to ask for Consent for more information on obtaining consent, and our Terms of Service for more information regarding your use of the Pendant and our broader services.
I'm speaking with someone wearing the Pendant. How is my data being handled?
Please see Talking to Someone Wearing the Pendant for more information about the recording process, what data may be collected, and how that information may be used and shared.
